Return and Exchange Policy:
If for any reason, you are not happy with the products that you ordered, please return it in its original condition (unwashed and unused) with tags still attached within 30 days purchase or 30 days from your baby's due date. Please, make exchanges within 45 days. All items must be in with their original packaging, unwashed and unused with tags/ labels still attached, and must be free of smells (smoke, oils, perfume, etc...), pet hair, and dirt or sand. Shipping charges are not refundable. However, you will receive FREE shipping back to you on Exchanges.
Many online companies charge a restocking fee, Earth Bums DOES NOT. However, we ask that you call us or email us to let us know you are planning to make a return. When you call or email, you will be given a Return Authorization Number (RA #).
Please include this number as well as an explanation of why you wish to return the item.
* PLEASE NOTE*
YOU MUST HAVE AN RETURN AUTHORIZATION # TO MAKE A RETURN
We will refund or exchange it for you promptly. There is a 10 day clearing period for all checks. Sometimes it takes a full 10 days on refunds or credits.
Please be patient, but do call if it's longer than 10 days.
All refunds will be made using your original method of payment, unless a store credit was negotiated.
If our Store Policies are not followed, we reserve the right to exercise our best judgment in issuing partial refunds or store credits.
This information is subject to change. Earth Bums makes the assumption that you have read, understand, and fully agree.
You may use whichever mailing method you choose, but we ask that you insure it. We cannot be held responsible for lost packages.
Mail Returns/ Exchanges to:
Earth Bums
Attn: Returns RA # ___
2021 Cornucopia Ct.
Independence, KY. 41051
We strive to bring you the highest quality products
and highest level of customer service that you deserve.
As our customers, you are valued.
Backordered Items or Out- of- Stock:
If there is an item you ordered that is out-of-stock or has been backordered by the manufacturer, we will notify you via email.
Earth Bums will make every attempt to get you the item you requested. However, the Manufacturers change colors and prints frequently without our knowledge. Please be understanding.
Payment Options:
We accept the following methods of payment:
- Credit Cards: MasterCard or Visa
- PayPal
Manufacturers Errors or Defective Items:
In the event that the product is defective, please return the clean item to us with a note detailing the problem.
* Defective means Manufacturers Defect and not normal wear and tear of the item, nor does it cover dog damage or damage due to improper washing.*
We will be happy to exchange the item for you or issue you a credit for merchandise to use when you choose.
Shipping back to you will be Free.
Privacy Policy:
We will not share ANY of your information. Period.
We value you as a customer and as a person.
Our checkout is secure and encrypted for your protection using Thawte Certification
Other Stuff:
We make every effort to correctly represent the products we carry. Sometimes, colors show up differently on computer screens.
Also, there may be typographical errors or misprints. We will try our best to make sure this doesn't happen, but we are human and we make mistakes. So we reserve the right to change a description or a price without notice.
Thank you for understanding.
If you have any questions or concerns about returning or exchanging an item or defects please, email us at Jen@earthbums.com.
Or
Call us at 859-912-2009, 8:30 a.m.- 4:00 p.m. EST; Monday- Saturday
* Please Note that our Families come first-
Sometimes it is necessary to close unexpectedly or for vacations. You will be notified via our website or personally to let you know of any delays with your order.
We are closed for these Holidays:
New Years Day
Good Friday
Easter
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas Eve
Christmas Day
To allow our families time together and time to worship,
we do not process orders on Sunday- we apologize for any inconvenience this causes.
*Although you can still place orders via the website,
please expect a processing or shipping delay.